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Data Collection Checklists - 'What to Collect' when opening a case to troubleshoot an issue



Article ID: KB26990 KB Last Updated: 15 Apr 2021Version: 13.0

This article contains a collection of checklists for many of Juniper Networks products. Collecting data and logs prior to opening a case can help identify problems as well as reduce time to resolution.

Modification History:
  • 2021-04-12: Added Apstra data collection checklist reference to the list

  • 2020-07-30: Added NorthStar Controller product to the list

  • 2020-06-29: Removed reference to J-Series.

  • 2020-05-20: Fixed title of KB26813 to include EX/QFX.

  • 2019-10-29: Removed EOS products. Added related link KB23337 

  • 2018-09-28: Added Contrail and NFX product series.

  • 2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.

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