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[E Series] Data Collection Checklist

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Article ID: KB27972 KB Last Updated: 26 Feb 2020Version: 2.0
Summary:

Data Collection can help with issue investigation as well as reduce resolution time. This article contains a list of what to collect.

Symptoms:

What information should I collect to assist in troubleshooting, prior to opening a case?

The goal of this document is to reduce the time spent on initial data collection and reduce resolution time by providing a list of what to collect or gather to troubleshoot an issue.

Solution:

Please collect the following:

  • Tech Support info:  
    show version
    show hardware

    show tech-support (requires CLI Level 15 access)
    show reboot-history

  • Reboot History file:  
    copy reboot.hty <ftp-server>

  • Core dump(s):
    copy <#.dmp#> <ftp-server>

  • Text configuration data:  
    show config

  • Binary configuration data:   
    copy running-config <case#>.cnf

  • Event logs, especially critical log messages:  
    show log data severity debug
    show log data nv-file

  • CLI command logs   (category cliCommand at NOTICE level or better)
Modification History:

2020-02-26: Article reviewed for accuracy. No changes made. Article is correct and complete.

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