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[SA Series/UAC] Support for Windows 8.1 and Internet Explorer 11 (IE 11)

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Knowledge Base ID: KB28018
Last Updated: 09 Apr 2014
Version: 9.0

Summary:

This article describes how Juniper Network's SSL VPN (SA Series) platforms and UAC platforms support Windows 8.1 and IE 11. It lists known issues found during the qualification process.

For details about the Junos Pulse In-Box application supported on Windows 8.1 RT, see the Windows In-Box Junos Pulse Client guide.

This article does not apply to the Windows 8.1 RT edition.

Problem or Goal:

List support for Windows 8.1 and Internet Explorer 11 (IE 11).

Cause:

Solution:

Juniper Networks has qualified Windows 8.1 and IE 11. SSL VPN release SA 7.4R7, UAC release 4.4R7, and Junos Pulse release 4.0R7 and later support Windows 8.1 and IE 11.

The supported platforms document has been updated to reflect the supported components.

Q: Will IE 11 be supported on Windows 7 as well?

A: Yes, IE 11 will be supported on Windows 7. The supported platforms document has been updated to reflect the supported components.

Q: What Server (SSL VPN and UAC) and Client versions (Junos Pulse) will be supported?

A: If deploying Windows 8.1 or IE 11, we recommend that customers upgrade to SSL VPN (SA Series) release 7.4R7, UAC release 4.4R7, and Junos Pulse release 4.0R7 (or later).

Known Issues

KB28571 - [Junos Pulse] Windows 8.1 on Microsoft Surface Pro/Pro2 tablet issues after installing Pulse

Some of the key issues found during the Windows 8.1 qualification process are listed below. These issues are fixed in the above mentioned release versions. Note that most of the issues are related to IE 11 rather than to Windows 8.1.

  • Host Checker: When using IE 11 to sign-in, host checker client components will log the error message "Host Checker is not supported. Please contact your Administrator." The workaround is to use another supported browser. (907853)

  • Active-X based client delivery, client install, and client initialization for all client components will fail. The workaround is to use Java-based client delivery and client install. Java fallback is automatically enabled and no additional configuration is required for this workaround. (905511)

  • For Windows Secure Application Manager (WSAM), Windows Terminal Services (WTS), and Citrix Terminal Services (CTS) client components: When using IE 11, these clients will log the error message

    Your browser is not supported for this component.
    (907855, 921246)

  • For Java Applet Rewriting and Premier Java Remote Desktop Protocol (RDP) applet: When using IE 11, the Java applets used by these access mechanisms will not launch. (916815, 914012)

  • The Auto Launch feature for client components may not work when using IE 11. The workaround calls for the user to manually launch the client component after signing-in. (916984)

  • Rewriter: Applications that rely on specific browser-based JavaScript may not work when using IE 11. (921085)

  • IE 11 will not use the Proxy Auto Configuration file set by Network Connect (NC) or Junos Pulse. (949997, KB28589)


This article does not apply to the Windows 8.1 RT edition. For details about the Junos Pulse In-Box application supported on Windows 8.1 RT, see the Windows In-Box Junos Pulse Client Guide.

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Configuration
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Installation
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