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[STRM / JSA] Cancel Export option is not available in Web UI

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Article ID: KB29329 KB Last Updated: 27 Feb 2020Version: 2.0
Summary:

This article explains how to delete all pending Export jobs if the Cancel Export option is not available in the Web UI.

 

Symptoms:

When events are Exported from the Log Activity page, the (Notify When Done) and (Cancel Export) options are offered, as shown in the image below:

When attempting to export from the Log Activity page, however, the following message is sometimes encountered:

There are currently 1 exports(s) in progress, and 4 export(s) ahead of you in the queue. Do you want to proceed with the export?

In this situation, the question is: "How can you delete all pending export jobs if the (Cancel Export) option is not available in the Web UI?

 

Cause:

This behavior is sometimes encountered when especially large events are exported.

 

Solution:

Note: After the Export job command is executed from the Web UI, the exported file is saved temporarily under /store/exports.

  1. Stop all services. For information on how to do this, see this article: KB12771 - How to restart JSA (formerly STRM) processes / services.

  2. Navigate to the directory /store/exports by using this command: cd /store/exports.

  3. List all the files in /store/exports by using this command: ls -al.

  4. Delete any file you find in /store/exports by using this command: rm -rf filename.

    Note: Here is an example exported filename: admin14052637892807189142138065156084.zip. "admin" indicates the user who ran the Export job from the Web UI.

  5. Start the services.

  6. Export events.

 

Modification History:

2020-02-27: Article reviewed and updated for accuracy; references to STRM updated

 

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