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Encryption Agreement FAQ

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Article ID: KB29346 KB Last Updated: 18 Oct 2019Version: 6.0
Summary:

This article provides information about Encryption Agreements and helps customers locate their Encryption Agreements on the Juniper website.

Symptoms:
  • What is an Encryption Agreement?
  • What software is required to accept the encryption agreement prior to download?
  • Where is the Encryption Agreement located?
  • How often do I need to sign the agreement?
  • Once I agree, how long before I can download software?
  • I signed the Encryption Agreement and waited for at least 30 minutes, but I'm still unable to download Junos. What else should I do?
Solution:

What is an Encryption Agreement?

An Encryption Agreement is a legal document that Juniper Networks is required to obtain in order to comply with U.S. Federal laws before access to download the encrypted versions of software can be granted.

What software is required to accept the Encryption Agreement prior to download?

The Junos OS software and all products that run on it.

Where is the Encryption Agreement located?

The Encryption Agreement is located on the Download Software pages; see Encryption Agreement.

How often do I need to sign the agreement?

Only once.  A one-time acceptance of the Encryption Agreement is required.

Once I agree, how long before I can download software?

After accepting the Encryption Agreement, it will take about 30 minutes to reflect the acceptance in the customer’s profile and for the Juniper Self-Service Tools to respond appropriately.

I signed the Encryption Agreement and waited for at least 30 minutes, but I'm still unable to download Junos OS. What else should I do?

Note that you must meet all requirements for software download access:

  1. A Juniper Networks Customer Support Center user account*
  2. A serial number that is registered to your company and meets one of the following:
    • Has an active support contract
    • Has an active software subscription
    • Was purchased within past 90 days (from shipment date)
    • Is covered by Enhanced Limited Lifetime Warranty (ELLW).


For further assistance contact Customer Care 

*Note: Juniper Networks restricts software access to group email addresses. For this purposes, we recommend that an individual company email address is used. If you need to create a new user account, instructions can be found in KB9946.

Modification History:
2019-17-10: Added related link to JTAC User Guide
2019-08-06: Content reviewed for accuracy.

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