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Service Now/Service Insight 14.1 (or later) is not bundled with Junos Space Platform; it is a separate, hot-pluggable app

  [KB29410] Show Article Properties


Summary:

Starting with Release 14.1, Service Now/Service Insight is no longer bundled with the Junos Space Network Management Platform, but is a separate, hot-pluggable app.

Symptoms:

Starting with Release 14.1, the Junos Space Platform does not include Service Now/Service Insight. Instead, Service Now/Service Insight is released as its own image. This enables Service Now/Service Insight to be on a separate release cycle from the Junos Space Platform, similar to the other Junos Space applications. As a result, Service Now/Service Insight features and bug fixes can be made available without having to wait for a new Junos Space Platform release.

Solution:

For Junos Space Platform 14.1 or later versions:

Customers who are currently running Junos Space Platform 14.1 or later can install install or upgrade to the Service Now/Service Insight 14.1 version. Refer to Software and Documentation.

Customers who use Junos Space Platform 14.1 and Service Now/Service Insight 13.3 can upgrade Service Now/Service Insight to 14.1 when desired.

For the Junos Space Platform 13.1 version:

Customers who are currently using version 13.1 of the Junos Space Platform and Service Now/Service Insight will need to upgrade Service Now/Service Insight to 14.1 if they upgrade the Junos Space Platform to 14.1. Service Now/Service Insight 13.1 will be disabled after the Junos Space Platform is upgraded to 14.1. In these cases, it is strongly recommended that customers also upgrade Service Now/Service Insight to 14.1R1. This is to prevent JMBs and their associated attachments from building up on the Junos OS devices (routers, switches, and firewalls), consuming disk space on those devices because Service Now/Service Insight is disabled.

For the Junos Space Platform 13.3 version:

Customers who are currently using version 13.3 of the Junos Space Platform and Service Now/Service Insight can continue to use Service Now/Service Insight 13.3 after Junos Space Platform is upgraded to 14.1. Service Now/Service Insight 13.3 will remain enabled and will function properly after the Junos Space Platform is upgraded to 14.1.

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