Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[WebApp Secure/Mykonos] Browser plug-in crashes and the website becomes inaccessible when going through WebApp Secure

0

0

Article ID: KB29711 KB Last Updated: 02 Mar 2015Version: 1.0
Summary:

This article describes a scenario that causes the Web browser to crash when the back end is being protected by WebApp Secure (JWAS) and how to get around the problem.

Symptoms:

The back-end application works fine with the Mozilla and Internet Explorer (IE) browsers, but causes the Silverlight plug-in and the Shockwave flash plug-in to crash when accessed through the Google Chrome browser. As a result, the site becomes inaccessible.

Late 2013 and later versions of Chrome on Windows are affected by this plug-in crash.

Cause:

JWAS uses the Silverlight "isolated storage" object, which facilitates cross-browser tracking; however, recent versions of Chrome seem to have deprecated the usage of the Netscape Plugin API that Silverlight relies on. This is possibly causing the issue.

Solution:

To solve this problem, disable the usage of the Silverlight tracking mechanism by navigating to Configuration > Processors > Client Beacon Processor and setting "Silverlight Storage Enabled" to "false."

Restart the browser. The issue should not reappear.

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search