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[WebApp Secure/Mykonos] Troubleshooting JWAS license server reachability issues

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Article ID: KB30318 KB Last Updated: 19 Feb 2016Version: 2.0
Summary:

Junos WebApp Secure (JWAS) needs to reach the the Mykonos license server in order for license load and renewals to go through.

Symptoms:

Unable to load or renew a license because JWAS cannot reach the license server.

Cause:

Follow the troubleshooting steps below to determine the cause of the problem.

Solution:

Complete the following troubleshooting steps:

  1. Make sure that port 443 is being allowed on the network to reach the license server licensing.mykonossoftware.com.

  2. Use nslookup licensing.mykonossoftware.com to resolve the IP address of the license server to make sure that the DNS resolution is working.

  3. If the resolution doesn’t occur, check the  /etc/resolv.conf file entries for DNS and set the DNS appropriately if it is missing or incorrect. This can be set using the command cli system set dns nameservers <dns_server_ip>.

  4. Get a tcpdump on the relevant interface to see where the connection is getting dropped: sudo tcpdump -i eth0 -w /tmp/license.pcap host licensing.mykonossoftware.com and port 443

  5. If the license request is not being seen at all in pcaps, there is a routing issue. Check to make sure that the proxy settings on JWAS are correct. The proxy IP address cannot be the JWAS IP itself. If it is, then the license request cannot be sent out. The cli system show proxy command should be either null (if no proxy is used) or the IP address of the proxy server, but not JWAS itself.

  6. If any "Pyro" service error is seen, restart the pyro service by running the command sudo /etc/init.d/mykonos-pyro restart.
[mykonos@JWAS-89 ~]$ cli system show proxy
null
[mykonos@JWAS-89 ~]$

[mykonos@JWAS-89 ~]$ nslookup licensing.mykonossoftware.com
Server: 208.67.222.222
Address: 208.67.222.222#53

Non-authoritative answer:
Name: licensing.mykonossoftware.com
Address: 23.21.178.98

[mykonos@JWAS-89 ~]$

Update: The Juniper DNS server IP is changed and for a quick tweak, please use the following DNS nameserver when manually adding an entry to /etc/resolv.conf: IP: 205.251.194.190.
Use the following command: cli system set dns nameservers 205.251.194.190. Restart the service to get the license update after the above changes.

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