Support Support Downloads Knowledge Base Apex Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[SRX] Unable to access J-Web due to a redirect loop



Article ID: KB30530 KB Last Updated: 29 Sep 2015Version: 1.0

Attempting to access J-Web, via either HTTP or HTTPS, but attempts are failing. The page returns the following message:

This webpage has a redirect loop, ERR_TOO_MANY_REDIRECTS

Attempts to access the device via J-Web fails. The following screenshot shows the page being returned:


The interface where the request is coming into is not configured for web-management.


Check the configuration to make sure the interface you are coming in on is configured for web-management. For example, let's assume you are coming in on interface fe-0/0/7.0. Make sure your web-management is configured to include interface fe-0/0/7.0. You should have something like the following:

root# show 
--- snip ---
system {
    services {
        web-management {
            http {
                interface [ vlan.0 fe-0/0/7.0 ];
            https {
                interface [ vlan.0 fe-0/0/7.0 ];

If you do not have the fe-0/0/7.0 interface specified in web-management, you will see the redirect loop message.

Also make sure the interface is specified for host-inbound services:

root# show security zones security-zone untrust 
host-inbound-traffic {
    system-services {
interfaces {
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search