Knowledge Search


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Knowledge Search Help

  [KB30569] Show Article Properties


Summary:
Updated Search Engine, Improved Relevancy, Faster Response.

 
Solution:

We've improved Juniper Networks search interface to provide a better search experience.  We continue to offer the ability to search most site areas, while allowing you to refine your results to a specific site section.

  • Communities - get help from the forums, read the J-Net Blog, or explore the TechWiki
  • Company - discover Juniper Networks, find company announcements
  • Products & Services - become acquainted with our product offerings through the marketing collateral and data sheets
  • Support -
    • Downloads, Tools, Policies & Procedure - find contact information, Support policy and warranty information, EULAs, translator tools and more.
    • JunosE Defect (KA) - locate troubleshooting information specific to JunosE
    • Knowledge Base (KB) - discover troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case.
    • Security Advisories (JSA) - examine the latest product alerts about security vulnerabilities and security patches
    • Technical Bulletins (TSB) - browse the software release notes, End of Life (EOL) / End of Support (EOS) notices, and product alerts and recalls
    • Technotes (TN) - read our collection of application notes and white papers developed by the support engineers
  • TechLibrary - locate all your product documentation; including user and administration guides, installation and getting started guides, release notes, and MIB lists.  Also included are tools such as CLI Explorer, Feature Explorer, and a Glossary.
  • Training - find information on courses, Learning Bytes, Certification programs, and books available

 

Note: the Problem Report Search content is not included in search results.  To find bugs and problems reported for your current Junos release or planned release, go to https//prsearch.juniper.net (login required)


Search Tips:

  • Search our site using the global search box at the top of the page will search all sites; search using the Knowledge Base box on the support home page or the kb.juniper.net page will filter the results to the Support sites. 
  • Log in.  There's a lot more content available behind the login.
  • Type a few keywords, and let the search engine handle the rest. 
    • Use double quotes to find exact phrases
    • Use OR, NOT, NEAR expressions
    • Use ' + ' to indicate an exact match of the word. Example, +term will return results that contain term and not terminology
    • Use  ' * ' preceded by at least two characters to return all words starting with the specified characters.  Example, term* will return all words that begin with term.
  • Not finding what you're looking for try these ideas:
    • Refine the filter to a site or remove filters.
    • Reduce the number of query terms. When there are three or more search terms, a partial match will occur.  Meaning all results contain at least 35% of the terms. Currently the search tool gives greater importance to terms found in the title.
  • Download the handy tips posted by the Information Experience group: search like a boss!
 

Quick Links:

The following links provide a “Browse All” view of the content within the sub-sites. The results are sorted by the “Last Modified Date”.
 

Feedback:

We hope you found what you were looking for, but if you didn't please leave us feedback and tell us how we could improve your search experience. 
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