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Knowledge Search Help



Article ID: KB30569 KB Last Updated: 10 Sep 2021Version: 5.0

Juniper Networks search experience offers the ability to search most sites from a single interface. 

Sites included:

  • Company - discover Juniper Networks, find company announcements

  • Products & Services - become acquainted with our product offerings through the marketing collateral and data sheets

  • Support -
    • Downloads, Tools, Policies & Procedure - find contact information, Support policy and warranty information, EULAs, translator tools and more.
    • JunosE Defect (KA) - locate troubleshooting information specific to JunosE
    • Knowledge Base (KB) - discover troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case.
    • Security Advisories (JSA) - examine the latest product alerts about security vulnerabilities and security patches
    • Technical Bulletins (TSB) - browse the software release notes, End of Life (EOL) / End of Support (EOS) notices, and product alerts and recalls
    • Technotes (TN) - read our collection of application notes and white papers developed by the support engineers
  • TechLibrary - locate all your product documentation; including user and administration guides, installation and getting started guides, release notes, and MIB lists.  Also included are tools such as CLI Explorer, Feature Explorer, and a Glossary.

  • Training - find information on courses, Learning Bytes, Certification programs, and books available

Sites not included:

  • Problem Report (PR) Search - for searching bugs and problems reported for your current Junos release or planned release  (login required)
  • Elevate - for Community discussions

Search Tips:

  • Search our site using the global search box at the top of the page will search all sites.  Search using the Knowledge Base box on page will filter the results to the Support sites. 

  • Log in.  There's a lot more content available behind the login.

  • Type a few keywords, and let the search engine handle the rest. 

    • Use double quotes to find exact phrases
    • Use OR, NOT, NEAR expressions
    • Use ' + ' to indicate an exact match of the word. Example, +term will return results that contain term and not terminology
    • Use  ' * ' preceded by at least two characters to return all words starting with the specified characters.  Example, term* will return all words that begin with term.
  • Not finding what you're looking for try these ideas:

    • Refine the filter to a site or remove filters.
    • Reduce the number of query terms. When there are three or more search terms, a partial match will occur.  Meaning all results contain at least 35% of the terms. Currently the search tool gives greater importance to terms found in the title.
  • Download the handy tips posted by our TechLibrary team: search like a boss!   For even more tips, check out Searching for Technical Content on the Juniper Networks website

Quick Links:

The following links provide a “Browse All” view of the content within the sub-sites. The results are sorted by the “Last Modified Date”.


We hope you found what you were looking for. If you didn't, please leave us feedback and tell us how we could improve the search experience. 

Modification History:
2021-09-10: Updated links.
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