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Knowledge Search Help

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Article ID: KB30569 KB Last Updated: 10 Mar 2020Version: 4.0
Summary:

Updated Search Engine, Improved Relevancy, Faster Response.

Solution:

We've improved Juniper Networks search interface to provide a better search experience.  We continue to offer the ability to search most site areas, while allowing you to refine your results to a specific site section.

  • Communities - get help from the forums, read the J-Net Blog, or explore the TechWiki
  • Company - discover Juniper Networks, find company announcements
  • Products & Services - become acquainted with our product offerings through the marketing collateral and data sheets
  • Support -
    • Downloads, Tools, Policies & Procedure - find contact information, Support policy and warranty information, EULAs, translator tools and more.
    • JunosE Defect (KA) - locate troubleshooting information specific to JunosE
    • Knowledge Base (KB) - discover troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case.
    • Security Advisories (JSA) - examine the latest product alerts about security vulnerabilities and security patches
    • Technical Bulletins (TSB) - browse the software release notes, End of Life (EOL) / End of Support (EOS) notices, and product alerts and recalls
    • Technotes (TN) - read our collection of application notes and white papers developed by the support engineers
  • TechLibrary - locate all your product documentation; including user and administration guides, installation and getting started guides, release notes, and MIB lists.  Also included are tools such as CLI Explorer, Feature Explorer, and a Glossary.
  • Training - find information on courses, Learning Bytes, Certification programs, and books available

Note: The Problem Report Search content is not included in search results.  To find bugs and problems reported for your current Junos release or planned release, go to https//prsearch.juniper.net (login required)

Search Tips:

  • Search our site using the global search box at the top of the page will search all sites; search using the Knowledge Base box on the support home page or the kb.juniper.net page will filter the results to the Support sites. 
  • Log in.  There's a lot more content available behind the login.
  • Type a few keywords, and let the search engine handle the rest. 
    • Use double quotes to find exact phrases
    • Use OR, NOT, NEAR expressions
    • Use ' + ' to indicate an exact match of the word. Example, +term will return results that contain term and not terminology
    • Use  ' * ' preceded by at least two characters to return all words starting with the specified characters.  Example, term* will return all words that begin with term.
  • Not finding what you're looking for try these ideas:
    • Refine the filter to a site or remove filters.
    • Reduce the number of query terms. When there are three or more search terms, a partial match will occur.  Meaning all results contain at least 35% of the terms. Currently the search tool gives greater importance to terms found in the title.
  • Download the handy tips posted by the Information Experience group: search like a boss!

Quick Links:

The following links provide a “Browse All” view of the content within the sub-sites. The results are sorted by the “Last Modified Date”.

Feedback:

We hope you found what you were looking for. If you didn't, please leave us feedback and tell us how we could improve your search experience. 

Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search