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[SRX] Email notification is not sent when a virus is detected



Article ID: KB31375 KB Last Updated: 17 Jul 2020Version: 2.0

SRX is not sending a notification email when a virus is being detected by the anti-virus module on the box.


SRX is capable of scanning http, POP3, IMAP and SMTP using anti-virus for any virus which might be traversing through. When a virus is detected and email notifications have been correctly configured, it initiates an email to the email address specified in configuration about the virus detection event.

In this case, a virus was detected over http traffic passing through the SRX, and an email notification was not triggered to the admin.  However, if a virus was detected on any other protocol (POP3, IMAP and SMTP), an email notification was sent successfully.


This behavior is per design and functionality of anti-viirus:

  • Virus detected and blocked over http – No Notification email sent.

  • Virus detected and blocked over POP3,IMAP,SMTP – Notification email would be sent.

If the need is to monitor which virus is getting detected, syslogs can be configured as follows:

syslog {
     file antivirus-log {
         any any;
              match RT_UTM-AV;

The file would contain all the events related to anti-virus including virus detection alerts.

For configuring email notifications for AV on the SRX, refer to KB26517 - The detection/fallback notification mail is not being sent from the SRX device

Modification History:
2020-07-14: Article reviewed for accuracy; no changes required.
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