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[STRM/JSA] How to reset the Web GUI admin password for JSA Series version 2014.X and later



Article ID: KB31539 KB Last Updated: 01 Feb 2021Version: 3.0

This article describes how to reset the admin password for the Web GUI on a JSA Series device.



The admin password is lost, reset, or forgotten and administrators cannot to log in to JSA Series Web GUI using the admin user.



Lost, reset, or forgotten password



In JSA (Juniper Secure Analytics) Series releases version 2014.1 through version 2014.7, you can reset the admin user password for the Web GUI using the following steps:

  1. Log in to JSA Series console using root credentials via SSH.

  2. Reset the admin password using the command:

[root@JSA ~]# sh /opt/qradar/support/ -a
Please enter the new admin password.
Confirm password:
The admin password has been changed. Please login to the UI with the new password and perform a deploy.
  1. Now, log in to the JSA Series device Web UI using the new password.


Starting with version 2014.8, you will need to restart the tomcat service after running the script.

Refer to the screenshot below:


Modification History:

2021-02-01: Reviewed for accuracy; minor changes made in word choice


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