Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[STRM/JSA] How to reset the Web GUI admin password for JSA Series version 2014.X and later

0

0

Article ID: KB31539 KB Last Updated: 01 Feb 2021Version: 3.0
Summary:

This article describes how to reset the admin password for the Web GUI on a JSA Series device.

 

Symptoms:

The admin password is lost, reset, or forgotten and administrators cannot to log in to JSA Series Web GUI using the admin user.

 

Cause:

Lost, reset, or forgotten password

 

Solution:

In JSA (Juniper Secure Analytics) Series releases version 2014.1 through version 2014.7, you can reset the admin user password for the Web GUI using the following steps:

  1. Log in to JSA Series console using root credentials via SSH.

  2. Reset the admin password using the changePasswd.sh command:

[root@JSA ~]# sh /opt/qradar/support/changePasswd.sh -a
Please enter the new admin password.
Password: 
Confirm password:
The admin password has been changed. Please login to the UI with the new password and perform a deploy.
  1. Now, log in to the JSA Series device Web UI using the new password.

 

Starting with version 2014.8, you will need to restart the tomcat service after running the changePasswd.sh script.

Refer to the screenshot below:

 

Modification History:

2021-02-01: Reviewed for accuracy; minor changes made in word choice

 

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search