Support Support Downloads Knowledge Base Juniper Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

Syslog message: EA.*HMCIF Rx.*Link.*HMCIF Rx retry attempts failed



Article ID: KB31694 KB Last Updated: 11 Oct 2021Version: 3.0

The "HMCIF Rx retry attempts failed" message reports the EACHIP HMCIF receive link is not able to be established as expected.

This is a Troubleshooting Article for a PFE ASIC Syslog Event.
To view other documented syslog events related to XMCHIP, XLCHIP, MQCHIP, LUCHIP, EACHIP, and PECHIP, see KB31893 - Index of Articles for Troubleshooting PFE ASIC Syslog Events.


When a "HMCIF Rx retry attempts failed"‚Äč event occurs, a message similar to the following is reported:

Jul 23 19:08:19.262 router0: %PFE-3: fpc8 Cmerror Op Set: EA[0:0]: EA[0:0]: HMCIF Rx: Link0: HMCIF Rx retry attempts failed


  1. Traffic impact or PFE packet forwarding is permanently compromised if errors are seen repeatedly

  2. Major Alarm will be raised


This is due to a transient hardware issue.


Perform these steps to determine the cause and resolve the problem (if any).  Continue through each step until the problem is resolved.

  1. Collect the show command output.

    Capture the output to a file (in case you have to open a technical support case). To do this, configure each SSH client/terminal emulator to log your session.

    show log messages
    show log chassisd
    start shell network pfe <fpc#>
    show nvram
    show syslog messages

  2. Analyze the show command output.

    In the 'show log messages', review the events that occurred at or just before the appearance of the "HMCIF Rx retry attempts failed" message. Frequently these events help identify the cause.

    • No RMA is required
    • FPC restart during a maintenance window should clear this error.
    • Contact your technical support representative if seen again as RMA might be needed

This article is indexed in KB31893 - primary Index of Articles for Troubleshooting PFE ASIC Syslog Events; tag EACHIPTSG

Tip: When looking at an event in the logs, it is important to focus on the first error message in a collection of syslog messages. The first error message is usually the cause of all the follow-on error messages. The follow-on collateral damage error messages can be ignored.


Modification History:
2019-10-01: Article reviewed for accuracy; no changes required
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search