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Syslog message: MQSS.*FO: Request timeout error - Number of timeouts .*, RC select .*, Stream

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Article ID: KB31717 KB Last Updated: 12 Oct 2021Version: 2.0
Summary:

The "FO: Request timeout error" message reports a transient hardware issue in the EACHIP.

This is a Troubleshooting Article for a PFE ASIC Syslog Event.
To view other documented syslog events related to XMCHIP, XLCHIP, MQCHIP, LUCHIP, EACHIP, and PECHIP, see KB31893 - Index of Articles for Troubleshooting PFE ASIC Syslog Events.

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Symptoms:

When a "FO: Request timeout error" event occurs, a message similar to the following is reported:

Jul 25 16:12:23.535 router0: %PFE-3: fpc8 MQSS(0): FO: Request timeout error - Number of timeouts 0, RC select 3, Stream 160

Indications: 

  • No traffic impact on single occurrences
  • If errors are seen repeatedly there might be traffic impacted

 

Cause:

This is due to another PFE / FPC going down or not responding, or packets are dropped from the reporting PFE through the fabric to the destination PFE.  The EACHIP on this FPC is only reporting the issue, and is not the source of the problem.

Solution:

Perform these steps to determine the cause and resolve the problem (if any).  Continue through each step until the problem is resolved.

  1. Collect the show command output.

    Capture the output to a file (in case you have to open a technical support case). To do this, configure each SSH client/terminal emulator to log your session.

    show log messages
    show log chassisd
    start shell network pfe <fpc#>
    show nvram
    show syslog messages
    exit

  2. Analyze the show command output.

In the 'show log messages', review the events that occurred at or just before the appearance of the "FO: Request timeout error" message. Frequently, these events help identify the cause.

  • Fabric resiliency will automatically recover from such condition and take corrective actions
  • Contact your technical support representative if this event is reported repeatedly to isolate the fault area

This article is indexed in KB31893 - primary Index of Articles for Troubleshooting PFE ASIC Syslog Events; tag EACHIPTSG


Tip: When looking at an event in the logs, it is important to focus on the first error message in a collection of syslog messages. The first error message is usually the cause of all the follow-on error messages. The follow-on collateral damage error messages can be ignored.

 

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