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[WLC] How to change the user-idle-timeout

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Article ID: KB31926 KB Last Updated: 27 Dec 2017Version: 1.0
Summary:

This article explains how to change the user-idle-timeout in WLC.

Symptoms:

 

<327>Jun  2 09:21:45 10.10.40.10 SM-STATE: (15511) mac 70:70:0d:63:79:cc, flags 1801800028832fh, to change state ACTIVE -> KILLING, by sm_handle_idle_timeout
<327>Jun  2 09:23:23 10.10.40.10 SM-STATE: (15496) mac a4:77:33:43:6f:2c, flags 1801800008a3afh, to change state DEASSOCIATED -> KILLING, by sm_handle_deassoc_expiry
<327>Jun  2 09:24:11 10.10.40.10 SM-EVENT: (15469): wireless idle timer fired; killing
<327>Jun  2 09:24:11 10.10.40.10 SM-STATE: (15469) mac d4:f4:6f:cb:f5:24, flags 1801800028832fh, to change state ACTIVE -> KILLING, by sm_handle_idle_timeout
<327>Jun  2 09:24:28 10.10.40.10 SM-STATE: (15519) mac 10:41:7f:c8:39:5d, flags 1800800020aa2ch, to change state AUTHORIZING -> KILLING, by eapol_clean_up_client                                                                       

 

Solution:

The user idle timeout specifies the number of seconds a client can remain idle before the WLC changes the client session to 'Disassociated' state. A client is considered to be idle if it does not send data and does not respond to idle-client probes. You can specify a timeout value from 20 to 86400 seconds.

The default is 180 seconds (3 minutes). To disable the user-idle timeout, set the value to 0. 

To change the user-idle timeout, use the following command: 

set service-profile <profile-name> user-idle-timeout seconds<1800>     

Example configuration:                                           

set service-profile test ssid-name Open_Net
set service-profile test ssid-type crypto
set service-profile test auth-fallthru last-resort
set service-profile test user-idle-timeout 1800 
set service-profile test psk-phrase <Password>
set service-profile test wpa-ie auth-dot1x disable
set service-profile test rsn-ie auth-dot1x disable
set service-profile test rsn-ie cipher-ccmp enable
set service-profile test rsn-ie enable
set service-profile test attr vlan-name test

set radio-profile default service-profile test.
set ap <ap.no> radio 1 radio-profile default mode enable.

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