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How do I verify if Juniper has received the defective part(s) for my RMA?

  [KB32215] Show Article Properties


This article provides information on who to contact regarding the return of the defective part(s).


If you would like a confirmation that Juniper Networks has received the defective part(s) or have any questions with regards to defective returns please contact the following:

For Advance Replacements (DOAs, AR1, AR5, SD,SDCE, ND and NDCE) email:

For RTF (​Return To Factory) email:

You may also check the status of the RMA via My Juniper RMA Management.  NOTE: Please make sure that you have the RMA ID on hand or the Technical Service Request ID.

For further assistance, contact Customer Care.

Modification History:
2019-02-27: Included link for checking RMA status via My Juniper
2019-06-10: Added note about having the RMA ID on hand.
2019-10-17: Added related link to KB9866 RMA FAQ
2019-11-07: Updated asset recovery email alias.
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