Support Support Downloads Knowledge Base Service Request Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

How do I verify if Juniper has received the defective part(s) for my RMA?

0

0

Article ID: KB32215 KB Last Updated: 07 Dec 2019Version: 7.0
Summary:

This article provides information on who to contact regarding the return of defective part(s) from Juniper devices.

Solution:

If you would like a confirmation that Juniper Networks has received the defective part(s) or have any questions with regard to defective returns, contact the following:

For Advance Replacements (DOAs, AR1, AR5, SD,SDCE, ND and NDCE), email:

For RTF (​Return To Factory), email:

You may also check the status of the RMA via My Juniper RMA Management. NOTE: Please make sure that you have the RMA ID on hand or the Technical Case ID.

For further assistance, contact Customer Care.

Modification History:
  • 2019-02-27: Included link for checking RMA status via My Juniper

  • 2019-06-10: Added note about having the RMA ID on hand

  • 2019-10-17: Added related link to KB9866 RMA FAQ

  • 2019-12-06: Updated asset recovery email alias

Related Links

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Security Alerts and Vulnerabilities

Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search