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How do I verify if Juniper has received the defective part(s) for my RMA?



Article ID: KB32215 KB Last Updated: 24 Dec 2019Version: 8.0

This article provides information on who to contact regarding the return of defective part(s) from Juniper devices.


If you would like a confirmation that Juniper Networks has received the defective part(s) or have any questions with regard to defective returns, contact the following:

For Advance Replacements (DOAs, AR1, AR5, SD,SDCE, ND and NDCE), email:

For RTF (​Return To Factory), email:

You may also check the status of the RMA via My Juniper RMA Management. NOTE: Please make sure that you have the RMA ID on hand or the Technical Case ID.

For further assistance, contact Customer Care.

Modification History:
2019-02-27: Included link for checking RMA status via My Juniper
2019-06-10: Added note about having the RMA ID on hand
2019-10-17: Added related link to KB9866 RMA FAQ
2019-12-06: Updated asset recovery email alias

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