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[NFX] Data Collection Checklist - Logs/data to collect for troubleshooting

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Article ID: KB32229 KB Last Updated: 29 Jul 2020Version: 4.0
Summary:

This article discusses the procedure for log collection on the NFX platform running Junos 15.1X53 and later or 17.X and later.

Solution:

Logs are required from JDM, Hypervisor, JCP and vSRX for NFX platform wide issues.

Regardless of configuration, all cases will benefit by attaching session captures, request information output, and logs when initially opening a case. To investigate an intermittent concern such as slow transfers at peak hours, be sure to collect this data at the time of the problem.

All Configurations Background Information
  1. Provide all SSH / Telnet session captures.

  2. Provide any available topology information.

  3. Provide a summary of how the device is being used (production, lab system, co-location, etc).

  4. Provide a summary of device history (new installation, production for X months/years, other recent cases, etc).

  5. Provide a summary of any recent changes in the network or on the device.

Request
support
information
(NFX250 only running nfx-2 software)
  1. Enter: request support information local | save /var/log/rsi1-jdm.log (execute from JDM CLI).

  2. Enter: request support information | save /var/log/rsi1-jcp.log (execute from vJunos0/JCP CLI).

  3. After step 1 and 2 complete, wait for enough time to ensure that the condition that you wish to address continues/appears before proceeding to the next step/collect request support information.

  4. Enter: request support information | save /var/log/rsi2-jcp.log.

  5. Enter: request support information local | save /var/log/rsi2-jdm.log.

Request support information (NFX150, NFX250, NFX350 running nfx-3 software)
  1. Enter: request support information | save /var/public/rsi1.log

  2. Once step #1 completes, wait enough time to ensure that the condition you wish to address continues/appears before proceeding to the next step.

  3. Enter: request support information | save /var/public/rsi2.log
Log Collection
 

Collect /var/log from JDM, JCP, and Hypervisor. See the following KB for details on how to extract this data.

KB32280 - [NFX] Examples - Archiving and copying log files 

 

Additional data to Collect for Specific Issues​

 

Modification History:

2020-04-30: Updated article to include information related to collecting /var/log from JDM, JCP, and Hypervisor
2020-07-23: Updated article to include Porter 3 information

 

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