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[Subscriber Management] subscriber-mgr-activation-failed count increasing



Article ID: KB32294 KB Last Updated: 01 Feb 2018Version: 1.0

This article provides a cause and solution for the 'subscriber-mgr-activation-failed counter increasing.



When checking the terminate code, the subscriber-mgr-activation-failed counter keeps increasing.

labroot@mxvc-router> show network-access aaa terminate-code brief
  RADIUS     Custom Usage-Count Type Code
  9          no     136         ppp  subscriber-mgr-activation-failed



When checking the authd (general-authentication-service ) traceoption, the log shows this account login failure is due to 'ppp subscriber-mgr-activation-failed'.

Nov  2 16:17:14.899602 UserAccess:test1@domian session-id:52 state:log-out mxvc-router#ae0.demux0.10000100:100# reason: ppp subscriber-mgr-activation-failed

And RADIUS returned ​Virtual-Router (Juniper-ERX-VSA):

Nov  2 16:17:14.703527 radius-access-accept: Framed-Protocol received: 1
Nov  2 16:17:14.703544 radius-access-accept: Framed-IP-Address received:
Nov  2 16:17:14.703559 radius-access-accept: Framed-IP-Netmask received:
Nov  2 16:17:14.703574 radius-access-accept: Virtual-Router (Juniper-ERX-VSA) received: WIFI-s
Nov  2 16:17:14.703589 Framework - module(radius) return: SUCCESS

Also, it was observed that the routing-instance was deactivated:

labroot@mxvc-router> show configuration routing-instances WIFI-s
## inactive: routing-instances WIFI-s
instance-type vrf;
interface lo0.363;
vrf-target target:;


Activate the routing-instance configuration.
RADIUS will return the correct VSA attribute for Virtual-Router (Juniper-ERX-VSA) 


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