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[Archive] How to download the current logs from SmartPass

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Article ID: KB32467 KB Last Updated: 10 Jun 2020Version: 2.0
Summary:

This article explains the procedure to download the current logs from SmartPass.

Solution:
  1. Login to the SmartPass application.


  2. Go to Maintenance > Current Log


  3. Under Log Setting, set Server Log Module and Server Log Level to 'ALL' then click 'Apply'.


  4. Under Current Log > Log, set Filter By Log Module and Filter By Log Level to 'ALL' then click 'Reload'.


  5. Select 'Download logs' to initiate the download.  Save the file when prompted.






    Note: Unzip the downloaded file after it has been saved to a safe location on the local machine.


The downloaded file/logs can be used for troubleshooting SmartPass issues; such as authentication and authorization failures.
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