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Service Automation (Service Now, Service Insight) Software Compatibility Matrix

  [KB32706] Show Article Properties


Summary:
AI-Scripts are bundled with Service Now/Service Insight releases, although updated versions of AI-Scripts might later become available. After installing Service Now/Service Insight, JTAC recommends upgrading to the latest compatible version of AI-Scripts to obtain the most recent feature enhancements and problem event signatures.

Consult KB27572 for information on all applications and versions, including Service Now/Service Insight, that are supported in Junos Space Platform releases.
 
Solution:
Refer to the tables below for the Service Automation (Service Now, Service Insight), Junos Space Platform, and AI-Scripts Compatible versions.

Notes:

  • Service Now / Service Insight applications are no longer bundled with the Junos Space Platform. Therefore, Service Now / Service Insight must be installed or upgraded independently of Junos Space Platform. 
  • Select the table header for quick access to the Software Download site.

Service Automation 17

Service Automation
(Service Now,Service Insight)

Software Releases
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
17.1 17.1 7.0
  16.1 6.0
  15.2 5.0
    4.1
 

Service Automation 16

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
16.2 16.1 6.0
16.1 15.2 5.0
  15.1 4.1
 

Service Automation 15

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
15.1 15.1 5.0
    4.1
 

Service Automation 14

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
14.1 14.1 4.1
  Note: All customers should read KB29410 before installing Service Now 14.1.

Service Automation 13.3

In the table below, Service Now/Service Insight applications are bundled with Junos Space Platform.

Junos Space Platform / Service Now / Service Insight
Software Releases
AI-Scripts
Compatible Releases
13.3 4.1
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