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Service Automation (Service Now, Service Insight) Software Compatibility Matrix

  [KB32706] Show Article Properties


Summary:
AI-Scripts are bundled with Service Now/Service Insight releases, although updated versions of AI-Scripts might later become available. After installing Service Now/Service Insight, JTAC recommends upgrading to the latest compatible version of AI-Scripts to obtain the most recent feature enhancements and problem event signatures.

Consult KB27572 for information on all applications and versions, including Service Now/Service Insight, that are supported in Junos Space Platform releases.
 
Solution:
Refer to the tables below for the Service Automation (Service Now, Service Insight), Junos Space Platform, and AI-Scripts Compatible versions.

Notes:

  • Service Now / Service Insight applications are no longer bundled with the Junos Space Platform. Therefore, Service Now / Service Insight must be installed or upgraded independently of Junos Space Platform. 
  • Select the table header for quick access to the Software Download site.

Service Automation 18

Service Automation
(Service Now,Service Insight)

Software Releases
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
18.1 18.4 7.0
 

Service Automation 17

Service Automation
(Service Now,Service Insight)

Software Releases
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
17.2 18.3 7.0
  18.2 7.0
  18.1 7.0
  17.2 7.0
17.1 17.1 7.0
  16.1 6.0
  15.2 5.0
    4.1
 

Service Automation 16

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
16.2 16.1 6.0
16.1 15.2 5.0
  15.1 4.1
 

Service Automation 15

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
15.1 15.1 5.0
    4.1
 

Service Automation 14

Service Automation
(Service Now,Service Insight)
Junos Space Platform
Compatible Releases
AI-Scripts
Compatible Releases
14.1 14.1 4.1
  Note: All customers should read KB29410 before installing Service Now 14.1.

Service Automation 13.3

In the table below, Service Now/Service Insight applications are bundled with Junos Space Platform.

Junos Space Platform / Service Now / Service Insight
Software Releases
AI-Scripts
Compatible Releases
13.3 4.1
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