Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

Service Automation (Service Now, Service Insight) Software Compatibility Matrix

0

1

Article ID: KB32706 KB Last Updated: 23 Mar 2020Version: 4.0
Summary:

AI-Scripts are bundled with Service Now/Service Insight releases, although updated versions of AI-Scripts might later become available. After installing Service Now/Service Insight, JTAC recommends upgrading to the latest compatible version of AI-Scripts to obtain the most recent feature enhancements and problem event signatures.

Consult KB27572 - Junos Space Application Compatibility - Check this before upgrading for information on all applications and versions, including Service Now/Service Insight, that are supported in Junos Space Platform releases.

This article gives you the software compatibility matrix for Service Automation (Service Now, Service Insight), Junos Space Platform, and AI-Scripts.

 

Solution:

Refer to the tables below for the Service Automation (Service Now, Service Insight), Junos Space Platform, and AI-Scripts Compatible versions.

Notes:

  • Service Now / Service Insight applications are no longer bundled with the Junos Space Platform. Therefore, Service Now / Service Insight must be installed or upgraded independently of Junos Space Platform. 

  • Select the table header for quick access to the Software Download site.

Service Automation 18

Service Automation
(Service Now,Service Insight)

Software Releases

Junos Space Platform

Compatible Releases

AI-Scripts

Compatible Releases

18.1 18.4 7.0
 

Service Automation 17

Service Automation
(Service Now,Service Insight)

Software Releases

Junos Space Platform

Compatible Releases

AI-Scripts

Compatible Releases
17.2 18.3 7.0
  18.2 7.0
  18.1 7.0
  17.2 7.0
17.1 17.1 7.0
  16.1 6.0
  15.2 5.0
    4.1
 

Service Automation 16

Service Automation
(Service Now,Service Insight)

Junos Space Platform
Compatible Releases

AI-Scripts
Compatible Releases

16.2 16.1 6.0
16.1 15.2 5.0
  15.1 4.1

 

Modification History:

2020-03-23: Removed information for Service Automation versions 13, 14, and 15 since they are EOL/EOS and also unlinked KB29410

 

Related Links

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search