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Syslog message: PFE:.*ICHIP:.*IWO Stream Wedge Detected.*

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Article ID: KB32870 KB Last Updated: 17 Mar 2021Version: 2.0
Summary:

This article explains what must be done when transient ICHIP stream conditions are observed, along with the "PFE:.*ICHIP:.*IWO Stream Wedge Detected." syslog message.

Symptoms:

The following logs are reported:

%PFE-3: fpc3 ICHIP(3): New timeout errors in WO HDRF, iwo_hdrf_poll_stats 
%PFE-3: fpc3 CMALARM: Error (code: 1214, type:Minor) encountered, cmalarm_passive_alarm_signal 
%PFE-3: fpc3 ICHIP(3) IWO Stream Wedge Detected 
alarmd[1873]: %DAEMON-4: Alarm set: FPC color=RED, class=CHASSIS, reason=FPC 3 Major Errors
craftd[1722]: %DAEMON-4:  Major alarm set, FPC 3 Major Errors
%PFE-3: fpc3 I Chip:ICHIP(3) IWO Stream Wedge Detected  
Cause:

The Ichip Wan Output Header_FIFO block is dropping packets when building the L2/L3 Header of the packets. Under certain conditions, such as redirect messages or MTU errors, these drops are normal. However, if any corresponding syslog error messages and/or stream wedge messages are reported, contact JTAC for further assistance.

Solution:
  • Examine the output of the following commands to help determine the cause of this message:
    • show log messages
    • show log chassisd
    • show chassis environment
    • show chassis alarms
  • Look for any related events that occurred at or just before the messages.

  • Use the following shell commands to check for other problems that may be causing the ICHIP errors. 

start shell pfe network fpc(#) / cfeb(#)
> show syslog messages
> show nvram
> show ichip (#) wo statistics 
> show ichip (#) wo statistics hdrf 
> show ichip (#) spi(#) errors
> show ichip (#) spi(#) status
> exit
  • Perform either of the following steps during a maintenance window:

    • Soft restart the FPC
      >request chassis fpc (offline | online | restart) slot slot-number

    • Re-seat the FPC

If the failure messages continue, contact JTAC to further investigate the issue.

Modification History:
2021-3-17: Added valid command line to soft restart the FPC slot. Other content is valid and correct.
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