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[JSA] Generated reports fail to send via email

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Article ID: KB33010 KB Last Updated: 24 Jul 2019Version: 2.0
Summary:

Reports configured to be distributed through email are generated successfully, but are not received by the recipients.

Symptoms:

Message seen in /var/log/qradar.log:

Jan 5 06:06:31 ::ffff:10.x.x.x [report_runner] [main] com.q1labs.frameworks.exceptions.FrameworksException: Unable to send email to: [example_supervisor@example.com], the attachment size is too large. You can update the Max Email Attachment Size (KB) in the System Settings.

Cause:

The reports being generated are larger than the maximum email attachment size configured in System Settings. Typically, the default is configured for 15,360 Kilobytes (KB)

Solution:

Increase the email attachment size:

  1. Login to the JSA user interface.

  2. Click the Admin tab.

  3. Click the System Settings icon.

  4. Scroll down to Switch to: and click Advanced.

  5. Under System Settings, find Max Email Attachment Size (KB).

  6. Modify the Max Email Attachment Size according to your organizational needs.

Modification History:
2019-07-15: Corrected typo.
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