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[Junos Space] Security Director login page shows 'Service Temporarily Unavailable'



Article ID: KB33025 KB Last Updated: 05 Feb 2019Version: 2.0

This article explains how to troubleshoot when the Security Director login page shows 'Service Temporarily Unavailable' even though you can login to Junos Space Network Application Platform 


User is able to login to Junos Space platform page, https://<space_ip>/mainui, but Security Director login UI/GUI shows the message below:


Required services are not running due to below issues.

  1. Incorrect permissions
  2. Disk space usage
  1. Login to Junos Space CLI using admin.
  2. Check the below services status
    # /etc/init.d/slipstream status
    # /etc/init.d/redis status
  3. If the service is not running, start the services as below:
    # /etc/init.d/slipstream start
    Starting slipstream-server:           [  OK  ]
    # /etc/init.d/redis start
    Starting redis-server:                [  OK  ]
If the slipstream service does not start after a manual start, then check the log file /var/log/slipstream/slipstream-server.log
  1.  Permission related issue.
    Verify the ownership and permission of the below mentioned directories:

    Directory ownership and permission should be as follows:
    [root@space-005056ad125b log]# ll | grep slipstream
    drwxr-xr-x. 2 slipstream    slipstream      4096 May  7 22:12 slipstream
    [root@space-005056ad125b log]# ll | grep redis
    drwx--x---. 2 redis         root            4096 Jul 15 10:34 redis
    [root@space-005056ad125b run]# ll | grep slipstream
    drwxr-xr-x. 2 slipstream slipstream 4096 Jul 15 09:15 slipstream
    [root@space-005056ad125b run]# ll | grep redis
    drwxr-xr-x. 2 redis      root       4096 Aug  9 06:38 redis

  2. Disk space issue.
    Check the disk space usage using the df -kh command.
    ​[root@space-005056bd7d62 audit]# df -kh
    Filesystem                   Size  Used Avail Use% Mounted on
    /dev/mapper/jmpvgnocf-lvroot 42G  3.6G   36G  10%  /
    tmpfs                        16G    0    16G   0%  /dev/shm
    /dev/sda1                    93M   33M   56M  38%  /boot
    /dev/mapper/jmpvgnocf-lvtmp  48G   82M   46G   1%  /tmp
    /dev/mapper/jmpvgnocf-lvvar  524G   21G  477G  5%  /var
    /dev/mapper/jmpvgnocf-lvlog  39G  38G      0  100% /var/log

    In the example above, the /var/log partition is at 100% disk utilization.  This prevents the slipstream service from writing to the /var/log/slipstream/slipstream-server.log. 

    Identify the directories with the maximum usage; use the below command.
    [root@space-005056bd7d62 ~]# cd /var/log/
    [root@space-005056bd7d62 log]# du -hs * | grep G [This will provide us with the size of files and directories in /var/log/ which are in GBs.]
    [root@space-005056bd7d62 log]# du -hs * |grep G
    31G     audit
    2.1G    jboss

    If /var/log/audit directory is consuming the disk space in the /var/log partition, then follow the article KB33248 to free up disk space.

    Start the slipstream service using the below command.
    ​# /etc/init.d/slipstream start
    Starting slipstream-server:           [  OK  ]

Please Contact Support for further assistance.

Modification History:
24/01/2019 : Added one more cause for the issue and the solution.
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