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Partner User Password Reset Policy and FAQ

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Article ID: KB33281 KB Last Updated: 14 Nov 2019Version: 4.0
Summary:

This article provides details about the partner user password reset policy and lists the frequently asked questions (FAQ).

Solution:

Policy:

As an ongoing security policy, all partner users are required to change their login password every 365 days.

Below is the notice presented to a Partner User upon login:

Juniper Networks Property-unauthorized access is prohibited. Access to the Partner Portal is restricted to active partners. Do not access or attempt to access the Partner Portal if you are not an active partner.

By accessing your company’s account ("Company Account") on the Partner Portal, you represent that you (i) are an authorized user for the Company Account; (ii) are responsible for any password configurations required by your company; (iii) are an active employee/contractor of the company; and (iv) are responsible for any actions you take on the Company Account.

Below is the notice presented to a Partner Account Set Up Administrator upon login:

Juniper Networks Property-unauthorized access is prohibited. Access to the Partner Portal is restricted to active partners. Do not access or attempt to access the Partner Portal if you are not an active partner.

By establishing an account on behalf of your company (“Company Account”), you represent that you (i) are an authorized user for the Company Account you are establishing; (ii) are responsible for any password configurations required by your company; (iii) will only permit authorized users to access the Company Account; and (iv) will delete any user accounts if such user is no longer an active personnel of your company. You agree that Juniper is not responsible for any actions taken by the company’s users.

 

Support:

Partner users can contact Customer Care for assistance.

 

Frequently Asked Questions (FAQ):

Q: What is the new policy?

A: All partner users accessing Juniper Network Systems and Tools are required to change their login password every 365 days. This is to ensure user security with Juniper Networks.

Q: Why am I getting an email notification from Juniper Networks to reset my password?

A: Partner users who have not changed their password for more than 12 months will receive an email requesting that they reset the password.

Q: What actions do I take when I get the email notification?

A: Partner users should take immediate action by clicking the link in the email and following the instructions provided. This will ensure continued access to the Partner Portal and other Juniper Networks resources and tools.

Q: How can I change or reset my login password?

A: The Single Sign On (SSO) Login Page has links to change or reset the password. You may also click My Account at the top right hand side of the Partner Center to reset your password. Additionally the email notification sent to the partner user also has a link that the user can click to initiate the action.

Important Note: Partner users are required to reset the password within 24 hours after Customer Care confirms that their account has been reactivated to avoid being declined again.

Q: Can I change or reset my password anytime?

A: Yes, the user can change the password or reset the password anytime. The new password is then valid for 365 days from the date of change.

Q: What happens to my Juniper Networks Login if I do not change the password within the specified time period?

A: Partner users who do not change their password within the specified time may lose permanent access to Juniper Networks resources.

Q: What should partner users do if they have access issues after their password change?

A: Partner users can contact Customer Care for assistance.

Q: After reading this FAQ, if I still have questions relating to this change, whom may I contact?

A: Partner users can contact Customer Care if they have additional questions relating to this policy.

Modification History:

2019-11-14: Added instruction about resetting password at the earliest to avoid the system flipping back the status to Declined

2019-07-18: Links updated.  Article reviewed for accuracy

2018-11-12: Checked article for accuracy and extended the article's reach to the Customer and Public user groups

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