Knowledge Search


[JSA] System Health icon disappears on the console after patching the JSA appliance

  [KB33383] Show Article Properties


After patching or upgrading from version 2014.8 to 7.3.0, sometimes the System Health icon disappears.


After the patch or upgrade, go to:

  1. Log in to the Console UI
  2. Click Admin tab.
  3. Notice, the System Health Icon is missing.

Sample icon:


Take the following steps:

Note: The JSA appliance User Interface and other functions will be unavailable until tomcat fully restarts.

  1. Using SSH, log into the console.

  2. Run the following command:

  3. Restart the Tomcat Service.
    In JSA 2014.8.x, use the command, 'service tomcat restart'
    In Qradar 7.3.x, use the command, 'systemctl restart tomcat'

    You can now see the System Health icon.
Related Links: