Support Support Downloads Knowledge Base Juniper Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

How to perform a Smartpass upgrade



Article ID: KB33420 KB Last Updated: 04 Dec 2018Version: 1.0

This article provides the step by step procedure for upgrading Smartpass to version 9.2.


Before installing SmartPass (MR3), delete any other version of SmartPass that is already installed, since version 9.2 is bundled with JRE 1.8 (JRE 1.8 u66)

When upgrading to version 9.2.x.x for the first time, a clean installation is required. You must un-install the existing SmartPass installation.

Upgrade Steps:
  1. Stop SmartPass services; (Go Control Panel > Administrative Tools > Services and stop the Smartpass services)

  2. Take a complete backup of the SmartPass folder and copy it to a safer location. (C:\Program Files\Trapeze Networks\smartpass)

  3. Start SmartPass services and launch the webpage of SmartPass.

  4. Navigate to maintenance > Backup & Restore. Create a manual backup including monitoring data and download the backup to a safer location.

  5. Go to setup > licensing; Take a complete screenshot of the SmartPass license page.

  6. ​Go to Users > User management; select all users and export to CSV file under actions tab.        

  7. ​Stop SmartPass services. Uninstall SmartPass and be sure to keep the necessary files and folders.

  8. Install the preferred version image and start the services.

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search