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[Archive] Setting up the Fault Management System in RingMaster



Article ID: KB33467 KB Last Updated: 21 Mar 2020Version: 2.0

This article helps you to ​set up the Fault Management System in RingMaster.



The Fault Management System in RingMaster enables the following:

  • The capability to export fault data (.csv)

  • The following reports:

    • Alarm Summary report: Counts of current faults in the system by Category, Severity, Type, Active, or Cleared

    • Alarm History report: A list of faults in the system over a specified time period. Filter criteria may be Category, Severity, or Type.

The Fault Management System is set up by users, service administrators, provisioning users, and monitoring users, and includes performing the following tasks:

  • Customizing faults, for example, assigning severity to faults and setting up email notifications

  • Enabling or disabling faults based on category or severity

  • Modifying fault settings in the Fault Management System (service administrators only)

  • Managing faults and invoking resolutions, if available (provisioning users)

  • Viewing faults and acknowledging or disregarding faults (monitoring users)



To set up the Fault Management System, perform the following steps:

  1. Click the Alarms button on the main RingMaster Navigation Bar.
  2. Click Setup in the Tasks panel. The Alarm Setup dialog box is displayed.

  1. Select the type of alarm to enable by selecting the appropriate check box. Notice that there are several types available with different severity levels.

  2. Click the Notification tab > click Create and set an alarm Profile Name > enable it by selecting the Enable Alarm Notification check box > enter an email address where you wish to receive alerts, and use the check boxes to indicate the severity levels for which RingMaster is to send an email notification.

    You can select the following severity levels:

  • Critical
  • Major

  • Minor

  • Informational

  1. Click the Database Maintenance tab. The Database Maintenance tab allows you to specify the number of faults to store in a database and the number of days to keep uncleared faults. In addition, this tab is used to specify the number of days to keep active Critical, Major, Minor, and Informational alarms in the database.

Enter the desired values in the following fields as follows:

  • Number of events per alarm: The number of recent events that should be retained in the database for each alarm

  • Number of days: The number of days after which any cleared alarms are deleted from the database

Age Time Section

  • Critical: The number of days after which any active Critical alarms will be aged

  • Major: The number of days after which any active Major alarms will be aged

  • Minor: The number of days after which any active Minor alarms will be aged

  • Informational: The number of days after which any active Informational alarms will be aged

  1. Click Save to apply the changes, and then click Close to exit the dialog box.


Modification History:
2020-03-21: Archived
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