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[Sky ATP] Sky ATP AAMW diagnostic script flags device as not supported

  [KB33470] Show Article Properties


Summary:

When the AAMW diagnostic script request services advanced-anti-malware diagnostics srxapi.us-west-2.sky.junipersecurity.net detail is run, an unsupported platform error message, "Error: Platform does not support SkyATP: srx345 Model: srx345" is output.

This article indicates what could be done to resolve the issue.

 

Symptoms:

When the following AAMW diagnostic script is run, an unsupported platform error message is output as shown:

root@jtac> request services advanced-anti-malware diagnostics srxapi.us-west-2.sky.junipersecurity.net detail
node0:
--------------------------------------------------------------------------
Time check                                           : [OK]
    [INFO]    Try to get IP address for hostname srxapi.us-west-2.sky.junipersecurity.net
DNS check                                            : [OK]
    [INFO]    Try to test SKYATP server connectivity
SKYATP reachability check                            : [OK]
    [INFO]    Try ICMP service in SKYATP
SKYATP ICMP service check                            : [OK]
    [INFO]    To-SKYATP connection is using reth2.0, according to route
Interface configuration check                        : [OK]
Outgoing interface MTU is default value
    [INFO]    Check IP MTU with length 1472
IP Path MTU check                                    : [OK]
IP Path MTU is 1472
Error: Platform does not support SkyATP: srx345 Model: srx345

 

Cause:

This is a known issue in Junos OS 15.1X49 releases before D120 and has also been seen in Junos OS Release 18.3R1.

 

Solution:

This issue is cosmetic only and does not impact service. It can be ignored or resolved by upgrading to Junos OS Release 15.1X49-D120 or later.

 

Modification History:

2019-07-10: Added additional versions in which this issue is seen, in the Cause section

 

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