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PR Search - Functionality

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Article ID: KB33515 KB Last Updated: 02 Sep 2021Version: 18.0
Summary:

The Problem Report (PR) Search (prsearch.juniper.net) tool allows to do a variety of searches across Juniper Network's external bug content. Currently, the application supports products which run Junos OS, Junos OS Evolved (EVO),  ScreenOS, and Secure Access operating systems..  Below you'll find a brief description of the PR Search capabilities as well as other resources for finding PR information. 

Solution:

Supported search use cases:

  • Search for PR by PR number. Enter the PR, for example PR12345. Note that if you enter a number such as "12345", the application will ask you if you meant the PR PR12345. A base release is not necessary when accessing the PR directly in this manner. PRs will display complete information, such as which release they are Resolved-In, if applicable (see list of fields below).
  • Search by Release(s). Search Types include: Issues Affecting This Release, Issues Between Two Releases, and Issues Resolved In This Release. Select a base release and choose a Search Type (note that 'Issues Between Two Releases' searches will ask you to specify an 'Upgrade To' release version). Issues resolved in later releases are NOT resolved in the base release, and would require an upgrade to address completely.

  • Search by Keyword. Enter one or more key words, select a base release, and click search. The base release is typically the release of software you are running on your Juniper Networks product, or that are you are interested in researching. Specifying this allows they keyword search to remove issues resolved or closed in prior releases. For more information on tuning keyword searches, see Quick Tips below.

Read PR Search Help for a complete description. 


Other Resources:

In addition to using the PR Search tool, PR information can be obtained by ...

  • Consulting the Release Notes. The Release Notes contain known and fixed PRs.  Review the release notes for your currently installed or planned to be installed software release.  Software Release Notes are available on the TechLibrary (direct link to Junos OS Documentation) and Support product pages. 

 

 

  • For Customers and Partners with Juniper Care Plus Service contracts that include Service Manager services, please contact your Service Manager.  Advance Services Credits can be used to request a PIIR (Product Issues Impact Review Report) and PBN (Proactive Bug Notification) OR open an ASC case (for those entitled to ASC case support).


Should you need further assistance, please Contact Support.

 

Modification History:
2021-09-02: Updated list of search use cases.
2019-01-09: Progress is being made toward restoration of the search/filter functions, but no ETA is available.
2019-01-11: ETA for search restoration is end of March 2019
2019-03-19: ETA updated to mid-April 2019
2019-04-05: ETA update to end of Q2 2019.
2019-07-02: ETA changed.  Release Delayed to Q3 2019.
2019-07-23: Updated with release date.
2019-08-05: Release information updated.
2019-09-05: Phase 2 features announced.
2019-09-26: Phase 2 release date set for mid-late October 2019.
2019-10-30: Phase 2 release date changed.  Currently its TBD (see note above)
2019-11-18: Phase 2 released.
2019-11-21: minor reformatting of the article.
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