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[BTI] Node raises 'Server unresponsive' alarm for NTP server IP 127.127.27.x

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Article ID: KB34024 KB Last Updated: 02 Apr 2019Version: 1.0
Summary:

BTI7000 series nodes will raise a SRVR-UNRESPONSIVE (Server unresponsive) alarm if the NTP server IP is configured as 127.127.27.X.

​​The alarm clears if all configured NTP servers are deleted.

Solution:

An NTP server IP configured as 127.127.27.x will collide with the internal clock of the node. ​This configuration is part of the code and cannot be located in the SCP file system. Hence, it cannot be modified.

​The SCP will not revert to the local clock unless the user-configured NTP servers are flagged as unreachable.

Contact your next level of support (JTAC) to clear the condition using backdoor procedure.

​The operation does not impact service.

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