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[NSM] Unable to log in to NSM after converting from HA to Standalone

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Article ID: KB35003 KB Last Updated: 13 Sep 2019Version: 1.0
Summary:

This article explains how to resolve the error message "Protocol not available 84001601,"‚Äč which is repeated in guiDaemon.0.

Symptoms:

/usr/netscreen/GuiSvr/var/errorlog/guiDaemon.0 shows the following error continuously:

Protocol not available 84001601

Also in guiDaemon.0, you will see during startup that guiDaemon has started in HA mode (log example not available at this time).

Cause:

This is observed when NSM HA is disabled and the primary server acts as a standalone server.

Solution:

Check guiDaemon.0 when trying to launch the NSM client. If you observe the "Protocol not available" error repeated in guiDaemon.0, then perform the following steps:

  1. Navigate to the following directory:
cd /usr/netscreen/HaSvr/var
  1. Check for haStatus.txt and remove the file:
rm /usr/netscreen/HaSvr/var/haStatus.txt
  1. Restart the NSM services. For proper order of service restart in NSM, refer to KB11263 - Recommended starting and stopping sequences for NSM services.
  2. Log in to the NSM UI client.

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