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[Security Director] IPS Signatures fail to download



Article ID: KB35205 KB Last Updated: 04 Jan 2020Version: 3.0

IPS Signatures fail to download after server certificate expired, after replacement Junos Space Security Director needs to be updated to trust the updated certificate.


When attempting to view the available signatures list, "No Data available" is seen.

If the problem continues after applying the updated certificate, and messages in server.log do not match those listed below, Junos Space is likely not allowed to access

Signature download jobs are failing with the following error:

URL is not accessible for url

This can be verified in /var/log/jboss/servers/server1/server.log with the following command:

grep SSLSocketFactoryUtils /var/log/jboss/servers/server1/server.log  | grep

# When Certificate was expired on Juniper Site
2019-10-18 17:15:56,322 ERROR [] (Conn Thread) Certificate is not valid or expired.: NotAfter: Thu Oct 17 23:59:59 UTC 2019

# After Certificate has been updated on, but Security Director doesn't have the new certificate loaded to trust. (May also be caused by local ssl-proxy server in place, if problem continues after Juniper certificate is updated)
2019-10-25 15:39:20,283 ERROR [] (Conn Thread) Certificate not trusted.: Certificate not trusted

The server certificate expired and has been updated.

Security Director versions released prior to Oct 17 23:59:59 UTC 2019 have the expired certificate built in, and do not trust the new certificate.


Note: This is a partial fix. is hosted in multiple regions and has different CA certificates. This certificate is only for one of the regions, so downloads only work part of the time depending on balancing.

NOTE: Development has created a patch that  works with multiple certificates, this patch will be published on the SD download page soon.  Contact JTAC if patch is needed sooner.

Temporary workaround:

Download the updated certificate directly from via CLI or Web browser (process varies)


Download here

bc22434cf8ec70bfa0529caa7c15ab12e3c37865  SignaturesJuniperNetServerCertificate_20191025_0845.txt

Navigate to:  Administration, Signature Database, Signature Download Settings

Server Certificate, Browse to file

Then press OK.  The new Certificate will upload, and Security Director downloads the latest signature package.
Modification History:
2020-01-03: Minor edits.
2019-11-07: Added "partial fix" note to the Solution field.
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