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Maintenance & Planned Downtime of Juniper Support CRM System that affects Support API Channel



Article ID: KB35307 KB Last Updated: 30 Jun 2020Version: 12.0
We will be conducting maintenance on our Juniper Support CRM systems to better support you. During this time
  • All create/update API requests received from customers and partners (client) will be responded with HTTP 200 response (the synchronous response) and the requests will be queued and processed when the downtime ends. The client experience will be that the update to the Juniper Support CRM will be delayed. In instance of createSR request the publishSR will be received by the Client when the downtime ends.
  • All query API requests received will fail and will be responded with a HTTP 400 response code. Response payload will contain a fault array with errorCode 999 and errorMessage "Error occurred while processing the request. Please retry later."
Purpose of subscribing to this KB article is to provide our clients a proactive notification on the planned downtime event and is to give the clients an option to not submit any requests during the downtime and there by not have to manage delayed responses to their WRITE requests.

Start of Outage  18 JUL 2020 - 02:30 UTC
(17 JUL 2020 - 19:30 PT )
Expected End of Outage   18 JUL 2020 - 14:30 UTC
(18 JUL 2020 - 07:30 PT )
Expected Duration  12 hrs  0 mins
 During this maintenance window, Juniper Global Support is fully staffed and available via the phone to handle technical or administrative issues. Juniper Global Support is available at 1-888-314-5822 or 408-745-9500, as well as local toll free numbers in most countries worldwide. A complete listing of local toll free numbers are available at - Contact Us
We apologize for any inconvenience this may cause.

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