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Maintenance & Planned Downtime of Juniper Support CRM System that affects Case API Channel

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Article ID: KB35307 KB Last Updated: 13 Jan 2020Version: 2.0
Summary:
We will be conducting maintenance on our Juniper Support CRM systems to better support you. During this time, case API requests received from customers and partners will be queued and will be processed when the downtime ends. Purpose of subscribing to this KB article is to provide our clients a proactive notification on the planned downtime event and is to give the clients an option to not submit any requests during the downtime and there by not have to manage delayed responses to their requests.
 
Start of Outage:  25 JAN 2020 01:00 UTC
(24 JAN 2020 17:00 PT)
 
Expected End of Outage:  25 JAN 2020 10:00 UTC
(25 JAN 2020 02:00 PT)
 
Expected Duration: 9 hrs 0 mins
Solution:
 During this maintenance window, Juniper Global Support is fully staffed and available via the phone to handle technical or administrative issues. Juniper Global Support is available at 1-888-314-5822 or 408-745-9500, as well as local toll free numbers in most countries worldwide. A complete listing of local toll free numbers are available at - Contact Us
 
We apologize for any inconvenience this may cause.

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