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Juniper 'chat' pop-up not displayed when using Firefox browser

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Article ID: KB35593 KB Last Updated: 24 Mar 2020Version: 3.0
Summary:

This article provides the instructions for disabling an option in your Firefox browser so that you can use the Juniper Digital Assistant (JDA) to chat and get support.

Symptoms:

The 'Get Support', 'Chat with Digital Assistant', or 'Chat With Us' pop-up icon is not showing up in the lower right corner of the Juniper Support and Juniper home page, when using Mozilla Firefox. 

Solution:

In your Firefox browser, disable the 'Enhanced Tracking Protection' for a specific site, using the instructions below.
 


Juniper Support Site (Customer Care and JTAC help)

 

1. Go to the Juniper Support site: www.juniper.net/support

2. Click on the shield icon to the left of the address bar of the browser.


 

3. Toggle the Enhanced Tracking Protection button from ON to OFF.

ON:


OFF:

Important: Disabling this protection applies to this site (URL) only.

For more information on this feature, see Enhanced Tracking Protection


The 'Get Support' (if you are not logged into your account) or 'Chat with Digital Assistant' (when you are logged in) icon will show up in the lower right corner.

Then you can access the 24 x 7 Juniper Digital Assistant (JDA) for Customer Care and JTAC help.

 


Juniper Site (Sales and Marketing help)

 

1. Go to Juniper site: www.juniper.net/

2. Click on the shield icon to the left of the address bar of the browser, or visit Browser Protection setting to manage exceptions.


 

3. Toggle the Enhanced Tracking Protection button from ON to OFF.

ON:

OFF:

Important: Disabling this protection applies to this site (URL) only.

For more information on this feature, see Enhanced Tracking Protection


The 'Chat With Us' icon will show up in the lower right corner.

Then you can access the 'Chat With Us' Juniper Digital Assistant (for sales and marketing help).

Modification History:
2020-03-24: Added 'Chat with Digital Assistant' pop-up to article.
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