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[CSO] Unable to add vSRX as provider hub in CSO 5.1.1



Article ID: KB35943 KB Last Updated: 18 Jun 2020Version: 1.0

This article lists a very common scenario that may be seen by customers when adding a provider hub to Contrail Service Orchestration (CSO).



How do I deploy the provider hub on vSRX if it does not support phone-home? I get the following message:

## Warning: configuration block ignored: unsupported platform (vsrx)
phone-home {



Check the vSRX version and ensure that the version is qualified for the specific CSO release.

In the above case, an ‚Äčincompatible version has been used.

> show version
Model: vsrx
Junos: 20.1R1.11



vSRX is supported as a provider hub as per the Contrail Service Orchestration (CSO) Deployment Guide. However it needs to be running Junos OS version 15.1X49–D172, which is qualified for CSO 5.1.1 as indicated on page 47.

> show version
Model: vsrx
Junos: 15.1X49-D172
JUNOS Software Release [15.1X49-D172]

phone-home {

Provider Hub Devices and Supported Software

Role                           Supported Device Types     Required Junos OS Software Version

                                   SRX4200                               15.1X49–D172

Provider hub               SRX4100                               15.1X49–D172

                                   SRX1500                                15.1X49–D172

                                   vSRX                                      15.1X49–D172


Note: For the most up-to-date information about hardware and software support for CSO, see the relevant Contrail Service Orchestration Release Notes.


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