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[NorthStar] Data Collection Checklist - Logs/data to collect for troubleshooting

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Article ID: KB36119 KB Last Updated: 29 Jul 2020Version: 1.0
Summary:

Data Collection can help with issue investigation as well as reduce time to resolve. Each problem/issue could require a different set of data to collect. This article contains a list of data to collect for NorthStar Controller issues.  If your issue needs to be sent to JTAC for a Root Cause Analysis (RCA), this data is required.

Symptoms:

What information should I collect to assist in troubleshooting prior to opening a case?

The goal of this document is to reduce the time spent on initial data collection and reduce time to resolve by providing a comprehensive list of what to collect or gather to troubleshoot an issue.

Solution:

Collect the following for NorthStar Contoller issues:

Check Size of Disk storage and size of each partition

df -h
free -h

Check NorthStar version

/u/wandl/bin/.bbdsgn -V

Check NorthStar health status, including IP of all the VM's in Northstar

service northstar status 

Collect JunosVM Configuration and IPTables

  1. Launch the net_setup.py script:

    [root@hostname~]# /opt/northstar/utils/net_setup.py
  2. Type D and press Enter to select Maintenance and Troubleshooting.

  3. Type 1 and press Enter to select Backup JunosVM Configuration.
  4. Confirm the backup JunosVM configuration is stored at '/opt/northstar/data/junosvm/junosvm.conf'.

  5. Save the iptables.

    iptables-save > /opt/northstar/data/iptables.conf

Collect NorthStar logs

tar -czvf /tmp/nslog-YYYY-MM-DD.tgz -exclude=junosvm.* /opt/northstar/logs/
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