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[JSA] Admin password not being recognized after installation

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Article ID: KB36551 KB Last Updated: 02 Mar 2021Version: 1.0
Summary:
 

After setting the admin password during the installation wizard, the login fails if it is entered during subsequent WebUI login attempts. This article provides a reason and a workaround.

 

Symptoms:
 

A known good password that is set during installation is not being accepted for the admin user during WebUI login.

 

Cause:
 

This appears to be caused by using the Tab key to move from the password field to the Finish key during initial installation for the admin password.

 

Solution:
 

Use the following instructions to work around this problem:

  • If issue is known in advance, refrain from using the Tab key on the Admin password page in the installation wizard.

  • If the issue has already occurred, use the following process to resolve the issue:

    • Run the following script on the console:

      # /opt/qradar/support/changePasswd.sh -a
    • Change the admin password by following the instructions.

    • Open the WebUI and give the new password.

      You should be prompted to change it to a secure password, and then will be able to log in with it successfully henceforth.

 

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