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[ScreenOS] 'Retrieve Subscriptions Now' Downloads an Expired License Key to my Firewall

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Article ID: KB3730 KB Last Updated: 09 Mar 2019Version: 8.0
Summary:
The subscription data downloaded from the 'Retrieve Subscriptions Now' action is based on the information in the entitlement server.
Symptoms:
Symptoms & Errors:
  • AV DI license key retrieved is expired
  • Expired license key
  • Retrieved old license key
  • Cannot download attack database
  • Download failed.  Error.  Time out
  • Failed command - exec attack-db update


Environment:
  • License key was retrieved successfully
  • Customer purchased renewal of license key subscription
Solution:

When the "Retrieve Subscription Now" or "exec license-key update" command is invoked, the device first contacts the Entitlement server.  It then looks in the contract database to confirm the latest subscription information.  Based on the information, the server then pushes down the subscription information to the device.

If the subscription key updated has the old expiration date, and you've purchased a renewal and activated the subscription, please contact Customer Care for assistance.

Modification History:
02/20/2019 - Minor corrections, added related KB Article

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