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Scanning Large Emails Times out With Juniper Networks NetScreen-5GT

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Article ID: KB4382 KB Last Updated: 09 Jun 2010Version: 4.0
Summary:
Scanning Large Emails Times out With Juniper Networks NetScreen-5GT
Symptoms:

Solution:

If the SMTP timeout for Anti-Virus (AV) scanning of emails is too low, the scans may time out, and may result in large emails not being received. To resolve this issue, you can use the Command Line Interface (CLI) to change the timeout value.

To change the email timeout value, perform the following steps:

Open the CLI. For more information on how to open the CLI, go to Accessing the Command Line Interface Using Telnet.

From the CLI, enter the following command:
set av scan content smtp timeout <1 - 1800 seconds>
note The timeout value must be between one and 1800 seconds.

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