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Get device serial number is not displaying on ACM main page

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Article ID: KB4898 KB Last Updated: 26 Dec 2012Version: 3.0
Summary:

Get device serial number is not displaying on ACM main page

Symptoms:

Sensor device serial number is not displaying on ACM main page


Cause:

Solution:

Access the ACM:

https://<IpAddress>

The serial number should automatically appear (in the ACM main webpage) upon a new installation and thereafter. If it does not automatically appear, then dp the following:

#1) close out all ACM wimdows.

#2) delete this file: /usr/idp/device/doc/SERIAL

#3) Restart the ACM and login. The serial number should now be displayed.


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