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No output on a console connection to a NetScreen device

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Article ID: KB6288 KB Last Updated: 02 Jul 2010Version: 3.0
Summary:
No output on a console connection to a NetScreen device
Symptoms:
console cable

null modem cable

RS232 serial cable Cisco cable UPS cable unable to get any output from a successful terminal connection was able to input to the terminal connection
Solution:

This solution applies to all NetScreen Appliance and System (Except to NetScreen 1000).

The correct console cable for a NetScreen appliance or system is an RS232 serial cable.  It is the same as a serial mouse extension cable. 

Do not use Cisco cable, a UPS cable or a Null Modem cable with NetScreen devices.  Some of the above cables will allow input, but do not provide output or vies versa.

The HyperTerminal settings are:

9600 bps
8 bit, no parity
1 stop bit
no flow control

Here is the problem or goal:

  • unable to get any output from a successful terminal connection
  • was able to input to the terminal connection

Problem Environment:

  • console cable
  • null modem cable
  • RS232 serial cable
  • Cisco cable
  • UPS cable

Applicable Products:

  • NetScreen-5
  • NetScreen-5XP
  • NetScreen-5XT
  • NetScreen-10
  • NetScreen-25
  • NetScreen-50
  • NetScreen-100
  • NetScreen-204
  • NetScreen-208
  • NetScreen- 500
  • NetScreen-5200
  • NetScreen-5400


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