Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

Webtrends is not logging events coming in from NetScreen

0

0

Article ID: KB7657 KB Last Updated: 11 Jun 2010Version: 3.0
Summary:
This article provides suggestions on troubleshooting a logging issue between a Webtrends server and a NetScreen device.


Symptoms:
Environment:
  • Webtrends is configured on the NetScreen
  • many event logs posted on the NetScreen
  • log file on Webtrends is pointing to a mapped drive

Symptoms & Errors:
  • Sniffer trace taken between the NetScreen and Webtrends server indicates the logs are passing through
  • Webtrends is not logging the events

Solution:
Determine if the logs are being sent out through the NetScreen by either
a) issuing the CLI debug command:     debug webtrends basic
or
b) take a sniffer trace

Check to see if the log events show up in the payload of any of the packets.  If it does, then verify where the logs are being written to on the Webtrends server.  Make sure the location specified is a local drive on the server.  If some other mapped drive is specified, Webtrends will not write the logs.
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search